Handle Your Superchat Shared Inbox Through Your Muse

If your business takes messages on WhatsApp, Instagram, Facebook, SMS, Telegram, live chat, and email, your muse can work that shared Superchat inbox in plain words, so you do not have to open every channel.

What it does

Superchat brings many channels into one shared inbox. Through a connector with 28 tools, your muse can list the channels, inboxes, team members, and labels in a workspace. It can list conversations by state, such as open, done, snoozed, or archived, and read one conversation with its messages in order, plus internal team notes. It can find a contact by email, phone number, or Instagram username, and list every conversation that contact has had across channels. It can list templates and files, create or update a contact, change a conversation state, assign it, set labels, and add a note. The tools that send a message, a WhatsApp template, or an email are installed switched off, so sending only happens if an administrator turns them on and you approve the text first.

How to use it

1. Start an AnythingMCP workspace and install the Superchat connector.
2. In Superchat, open Settings, then Integrations, then API, copy the API key, and enter it where the connector asks. Only a workspace administrator can see that key.
3. In Muse, open Settings, then Connectors, and add a custom connector with the MCP server address AnythingMCP gives you. Sign in and approve.
4. Check the setup by asking the muse which workspace and user the key belongs to.
5. Ask, such as which open conversations have no answer yet.

What you need

• A Muse account that can add custom connectors
• A Superchat workspace
• An AnythingMCP account with the Superchat connector added
• A Superchat API key from a workspace administrator

What to watch for

• The API key has full read and write access to the workspace. Anyone who can use this connector can read all conversations, so keep access limited to people you trust.
• Channel rules still apply. On WhatsApp, free text only reaches a contact within 24 hours of their last message. Outside that window, an approved template is needed. On Instagram and Facebook, you can only reply, and only within 7 days.
• Sending cannot be undone. The send tools start switched off for a reason. Leave them off until you want them, and read every message before you approve it.
• This is a custom connector, and Meta does not review custom connectors. You can disconnect it in Settings at any time. The muse prepares, you decide.