Handle Your Re:amaze Helpdesk Through Your Muse

Through a custom connector, your muse can work in your Re:amaze helpdesk in plain words: read and answer customer conversations, check contacts, and pull support reports.

What it does

The connector adds 24 tools for one brand. It can list conversations across email, chat, and social channels with subject, status, tags, assignee, and channel, read a full thread with replies and internal notes, and search messages across all conversations. It can list contacts with their email, mobile, and social accounts, read their notes, and read FAQ articles, channels, staff, and response templates. It can read satisfaction ratings with comments and pull reports on volume, response times, staff, tags, and channels, by default for the last 30 days. With your confirmation it can reply to a customer, add an internal note, open a conversation, change status, tags, or assignee, create or update a contact, and create or edit an FAQ article. No tool deletes anything.

How to use it

1. Start an AnythingMCP account and add the Re:amaze connector.
2. In Re:amaze, open Settings, then Developer, then API Token, and generate a token for the staff user the connector should act as.
3. Copy that token, that same user's sign-in email, and the brand host name, the part before .reamaze.io, into the connector settings.
4. In Muse, open Settings, then Connectors, and add a custom connector with the address AnythingMCP gives you. Sign in and approve.
5. Ask the muse to list open conversations or draft a reply, and approve the exact text before it sends.

What you need

• A Muse account that can add custom connectors
• An AnythingMCP account with the Re:amaze connector added
• A Re:amaze account with a staff user and an API token for that user

What to watch for

• The connector acts as the token's user. What that staff user can see and do in Re:amaze is what the muse can see and do, and replies go out in that user's name.
• A customer reply sends at once over the conversation channel. The muse shows the text and waits for your yes first. An internal note is seen by staff only.
• Unlike most connectors, the write tools here are on at install. Switch off any tool you do not want the muse to use.
• Reports and ratings need the access to reports permission on that staff user. One connector covers one brand.
• This is a custom connector, and Meta does not review custom connectors. You can disconnect it in Settings at any time. The muse prepares, you decide.