Handle Your DIGISAC Shared Inbox Through Your Muse

If your business answers customers on WhatsApp and other channels in DIGISAC, your muse can work that shared inbox in plain words, so you can check contacts, tickets, and service levels without opening every screen.

What it does

DIGISAC brings customer conversations into one place, with contacts, tickets, departments, and team members. Through a connector with 34 tools, your muse can list contacts and read message history, list tickets and see which department and agent handle each one, and read tags, WhatsApp templates, and funnels. It can show the kanban view of work in progress, and report live and period service statistics, so you can ask how many tickets are waiting, who is handling a customer, or how the team did this week. The tools that send a message or change a ticket are installed switched off, so nothing goes out and nothing changes until an administrator turns them on and you approve it first.

How to use it

1. Start an AnythingMCP workspace and install the DIGISAC connector.
2. In DIGISAC, get your service address and API token, and enter both where the connector asks for DIGISAC_URL and DIGISAC_API_TOKEN.
3. In Muse, open Settings, then Connectors, and add a custom connector with the MCP server address AnythingMCP gives you. Sign in and approve.
4. Check the setup by asking the muse to list the departments and agents it can see.
5. Ask the real questions, such as which tickets have waited longest, or show the service statistics for this week.

What you need

• A Muse account that can add custom connectors
• A DIGISAC account for your business
• An AnythingMCP account with the DIGISAC connector added
• Your DIGISAC service address and API token

What to watch for

• The API token opens your customer conversations. Keep this connector limited to people who are allowed to read customer messages, and treat the token like a password.
• Sending and ticket changes start switched off. Leave them off until you need them, and read every message before you approve it. A sent WhatsApp message cannot be taken back.
• Statistics are only as good as the tickets in the system. If work happens outside DIGISAC, it will not show in the numbers the muse reports.
• This is a custom connector, and Meta does not review custom connectors. You can disconnect it in Settings at any time. The muse prepares, you decide.