Check Calls, Queues, and Transcripts Through Dialpad and Your Muse

Your muse can check Dialpad in plain words: how many calls are waiting, what was said on a call, and how the team did last week.

What it does

Dialpad is a business phone system. Through a connector with 24 tools, your muse can list users, offices, departments, call centers, and phone numbers. It can show a call center queue live, with operators on duty and calls waiting. It can list ended calls, newest first, filtered by time, user, or office, and read one call in full. Where Dialpad Ai was on the line, it can read the transcript with its marked action items, or give you the link to the review page. It can start a statistics export for calls, texts, or voicemails, and return the download link when the file is ready. With your clear yes first, it can start an outbound call, send a text to up to 10 numbers, create a contact, or create a share link for a recording with the privacy level you pick.

How to use it

1. Start an AnythingMCP workspace and install the Dialpad connector.
2. Sign in to Dialpad as a company admin, open Admin Settings, then API Keys, add a key with the call list scope, and paste it into the connector.
3. In Muse, open Settings, then Connectors, and add a custom connector with the MCP server address AnythingMCP gives you. Sign in and approve.
4. Check the setup by asking the muse to list your offices and name your company.
5. Ask how many calls are waiting in support, or ask it to read a transcript and list the action items.

What you need

• A Muse account that can add custom connectors
• A Dialpad Pro or Enterprise plan, with a company admin
• An AnythingMCP account with the Dialpad connector added
• The office or call center you want to check

What to watch for

• An admin key reaches every user, call, and contact in the company. Share this connector only with people allowed to see call records.
• Calls and texts reach real people and can cost money. The muse should show you who is calling or texting whom, and with what text, and wait for your yes.
• A public recording share link lets anyone who has it listen. Pick a narrower privacy level.
• Calls on lines without Dialpad Ai have no transcript to read.
• This is a custom connector, and Meta does not review custom connectors. You can disconnect it in Settings at any time. The muse prepares, you decide.